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Letter to the Observer: City should not turn off water without notice

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Editor:

I just wanted to thank our wonderful mayor for his help the other day when the city’s water department turned off our water without notice over a late disputed bill. Unfortunately, it was too late to speak to someone at the water department when we got home from work, so I emailed the mayor and he called me within 10 minutes.

I think it is shameful for water to be turned off at all, let alone (for) a month-old bill. That is a sanitation problem and, with a medical patient in the home, it was shocking.

We need better control at the water department. I understand turning off gas or electric, but never water. It is a health problem. Let’s hope in the future they at least call a person before turning off the water.

Thank you, Mr. Mayor, for getting this situation to the right people and clearing up this mess quickly. You are the best!

Rebecca Rork

Rio Rancho

 

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