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Sarah Hutcheson, left, does a short interview with Leslie Wardman of Ambiance Matchmaking at a downtown Chicago office on Oct. 1. Wardman matches people on first dates. (Abel Uribe/Chicago Tribune/MCT)

Digital age niche for matchmakers

Online dating site behemoths are not for everyone; lovelorn gladly pay a premium for personal interaction

New leader blindsided by team

Reaction to change often fuels resistance; open communication will help