Sundays — 7:00 a.m. to 11:00 a.m.
(Hours may vary on holidays.)
Q: How can I contact Customer Service after hours?
A: The Customer Service Department employs a voice mail system after hours, which you can reach by calling (505) 823-4400 or 1-800-577-8683. You can
leave requests to start service, place vacation stops, transfer your
service, or report service problems on this line. Overnight messages are
checked each morning. You can also e-mail to the Customer Service Department
at cs@abqpubco.com. E-mails are checked throughout normal operating hours
for the Customer Service Department.
Q: How can I change my delivery address?
A: You can request a change of delivery address by going to Change
Subscriber Information at abqjournal.com or by calling the Customer Service
Department at (505) 823-4400 or 1-800-577-8683.
Q: How can I report a delivery problem?
A: You can report service problems by going to Report a Service Issue at abqjournal.com or calling the Customer Service Department at (505) 823-4400 or 1-800-577-8683. Same day redelivery for missed deliveries, wet paper or incomplete papers is available in Albuquerque and Santa Fe during the
following hours:
Marriage/Anniversary Announcements: (505) 823-3922
Q: What is Press Pass?
A: Press Pass is your ticket to savings at more than 200 merchants throughout New Mexico. Press
Pass delivers ticket presales at Journal Pavilion as well as other
discounted ticket offers. Also, Press Pass saves you 20% off your dining
bill at numerous restaurants located throughout New Mexico. To become
a Press Pass holder, subscribers need to pre-pay for six or 12 months of
daily service or enroll in PaySmart. For more information, go to www.abqpresspass.com.
Q: What is PaySmart?
A: Our PaySmart Program offers customers the convenience of renewing their subscriptions by automatic deductions from either a checking account or
credit card. No more bills to remember or checks to write! To find out more,
contact Customer Service at (505) 823-4400 or 1-800-577-8683.
Q: How can I sign up for the PaySmart Program?
A: You can sign-up by calling our Customer Service Department at (505)
823-4400 or 1-800-577-8683.
Q: What is NIE?
A: NIE is Newspapers in Education. The Albuquerque Journal works with
numerous schools to provide newspapers and other educational materials in
the classroom. Subscribers can donate vacation papers to the program any
time they place a vacation stop. To learn more about the NIE Program, please
visit our NIE page.
Q: How do I get credit for vacation papers, missed deliveries, or other
service problems?
A: Credit for missed deliveries, wet papers, etc. is given at the time the vacation or problem is reported to the Customer Service Department. Your
account will automatically be credited for vacation stops.
Q: If I subscribe for a special offer, how much will my subscription cost
after the special expires?
A: At the end of your introductory offer, your subscription will be renewed at the suggested retail rate for your frequency of delivery and delivery area. This amount will be reflected on the renewal notice you receive as your special nears its expiration.
Q: How can I order a back issue of the newspaper?
A: Back issues for the past year can be purchased at Albuquerque Publishing Company Library. Back issues are sold on a first-come basis. Call the APC Library at (505) 823-3490 for mail rates of back issues.
Q: How do I get a reprint of a photo or artwork?
A: You can choose from the "Featured Galleries" link at www.abqjournal.com/pixreprint. You'll find some of our best photos and artwork in sizes for framing. We'll be adding photos and artwork weekly.
Q: How do I get my Letter to the Editor published?
A: Letters to the Editor can be e-mailed to opinion@abqjournal.com or
use our letters form. Letters must include home address and a daytime telephone number. Though addresses and phone numbers are not published, they are needed to confirm authorship prior to publication.
Q: How do I search the Archives?
A: This is a separate charge/account from any ABQjournal.com membership or Albuquerque Journal subscription you already have. You may pay for each
individual article with a MasterCard or Visa. You may also search
NewsLibrary, an online newspaper archive service of more than 16 million
articles published in more than 40 newspapers across the country.
Q: How do I retrieve my online username and password?
A: If you are a print subscriber and have forgotten your username and password, enter your e-mail address below and they will be resent to you. Note: if your e-mail address has changed since you originally registered, this method will not work. If this is the case, e-mail us with both your old e-mail address and new e-mail address so we can update your account.