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DEAR J.T. & DALE: My hospital administrative job was eliminated by an electronic medical records program. At 55, I went back to school and got a nursing license, making top grades and passing the boards with ease. Now I’m getting the brushoff in interviews. Why aren’t my skills, reliability and experience appreciated? My 30 years in the field prior to nursing don’t seem to count. — Renata
J.T.: Reliable, experienced, skilled — that’s a familiar story. And, ironically, that’s part of the problem. These days, career stories need to be told with a bit of flair, conveying your value in an original fashion. Step back and ask yourself, “When it comes to the work I do, what do I believe in?” and “What does my approach to the work represent?”
DALE: Flair, eh? That means you have to get beyond cliches like “I believe in doing it right the first time.”
J.T.: Exactly. An example: A family friend who’d been an RN left the field to raise children, then found herself having to go back to work at age 55. Her initial attempts to find work resulted in rejection after rejection that felt like age discrimination. Eventually, she was referred into a job at a geriatric facility. When asked why she wanted the job, something inside her came alive, and she boldly stated: “I believe in patient advocacy. My job is to serve patients and to help the families that have put them in the facility feel good about the decision. These people deserve good care, and I believe it’s my job to ensure that it happens.” That answer got her the job. After that, she built her reputation on that principle.
DALE: Beautiful. In that example we see the paradox of sharpening your focus: You increase your odds by decreasing your options. A good boss wants to hire employees who will love the job; therefore, knowing what you love is a prerequisite to a successful job search.
J.T.: The tougher the job market, the stronger the reason to clarify your beliefs and share them with employers.
DALE: And one more thing: One of your beliefs, Renata, should be that your prior 30 years of experience are not just relevant but an added bonus to the employer. While you might think that’s obvious, it’ll be up to you to make that case. You can not only sell your passion, but make your experience relevant by saying something like, “Given my background, I can assure you that I will master your record-keeping system and I will work to be an asset to the entire team on improving our administrative compliance.” Believe this: You aren’t just older than most of the other applicants, you’re better.
DEAR J.T. & DALE: I’ve been looking for work for four months. When I apply online, the dilemma I run into is that they say, “No phone calls, please.” I don’t know how to follow up. I’ve tried emails, but I never receive a response. — Rachel
J.T.: The “no calls” rule isn’t one I’d suggest breaking. I know many HR folks who blacklist people who don’t follow instructions.
DALE: Let’s back up and deal with the real problem: If you’re sitting back and applying to places that get so many applications that they have silly rules about phone calls, then your search is the equivalent of putting notes in bottles and throwing them in the ocean.
J.T.: True, but there is a workaround … “no calls” refers to calling in to the HR department. There is nothing stopping you from using social media to connect with people who already work at the company. Simply say: “I saw that you work at XYZ and that we have similar backgrounds. I’d love to connect and learn more about your work.” If they accept, you can start a dialogue that could advance your candidacy. Even if the job is filled, you’ve started a professional friendship that might get you to the inside track for future jobs.
DALE: Doing so, you will be solving the real problem, which is how to get out of the long lines at HR’s door and start making connections inside your target employers.
Jeanine “J.T.” Tanner O’Donnell is a professional development specialist and the founder of the consulting firm jtodonnell. Dale Dauten resolves employment and other business disputes as a mediator with AgreementHouse.com. Please visit them at jtanddale.com, where you can send questions via email, or write to them in care of King Features Syndicate, 300 W. 57th St., 15th Floor, New York, NY 10019.
— This article appeared on page 11 of the Albuquerque Journal
