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TOP WORKPLACES No. 1 Large Company: T-Mobile creates a ‘family-like’ workplace

ALBUQUERQUE, N.M. — T-Mobile hit new heights in 2017 with record revenue, rapid customer growth and a pumped-up workforce that helped propel the wireless company into the No. 1 spot among large businesses on this year’s list of top workplaces.

Employees say they’re stoked to be part of T-Mobile’s success, and to be part of a work environment that feels more like home than an office.

“It doesn’t feel like a job,” says one employee. “My 18-year-old said I work at a theme park because I come home and talk about what an amazing day I had and the interactions I had at work. It’s easy to do your job and do it well when it doesn’t feel like work.”

Another says working at T-Mobile is uplifting.

“I feel like I am a part of something great!” the employee says. “I feel like the work I do is important and that I truly matter and am not just a statistic.”

That’s an impressive achievement for a business as large as T-Mobile. The company’s customer base more than doubled over the past five years, reaching 72.6 million people by year-end 2017 and pushing revenue to a record $40.6 billion. Its workforce has grown by about 25 percent in the last couple of years, from about 40,000 employees nationwide in 2015 to about 50,000 by last December.

It now employs 1,716 in New Mexico, up from 1,649 in 2016, and it plans to hire another 300 this year. The company operates two call centers in Albuquerque with more than 1,400 employees, an engineering and administrative complex, and 14 retail centers around the state. That includes three new sales centers that opened last year.

Despite the growth, management strives to maintain a relaxed, positive environment for its employees, says customer care director Adolph Montoya.

“The work can be stressful at times, so we try to create a family-like environment that’s fun and supportive,” Montoya says.

That includes on-site food services and games for employees to relax during breaks and lunch time.

It also includes competitive pay and a full package of benefits with some generous perks, says senior human resources manager Amanda Armenta. Employees can get up to $5,200 per year in education reimbursement, and everyone receives an annual stock grant and phone discounts.

“We have a real team-based environment that’s not like anyplace else I’ve worked,” Armenta says. “We have a lot of fun, and employees have a lot of pride in the company.”

Upbeat attitudes abound.

“T-Mobile is by far the best job I’ve had because it really feels like they care about their customers and employees,” says another worker. “The pay is amazing and so are the benefits. My supervisors not only are knowledgeable and willing to help but they also know how to balance being our boss and genuinely treating us like friends.”

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