Unemployment insurance claimants can now use a new toll free number to perform their weekly certification and reset their personal identification, or PIN, number 24 hours a day without having to interact with a Department of Workforce Solutions customer service number.
The department announced in a news release Tuesday that it had launched the toll free number and 24-hour a day self-service environment. Starting next week the department also will begin offering a “status check” option via the toll free number for claimants to obtain the status of their claim.
The toll free number is 1-877-NM-4-MY-UI (1-877-664-6984) and it has 999 incoming lines with service available in English and Spanish, according to the news release.
“This day has been long in coming for our thousands of unemployment insurance claimants,” said Ken Ortiz, secretary of the Department of Workforce Solutions. “We are pleased to offer a toll free phone number and self-service options, 24 hours a day for all customers throughout New Mexico.”