Customer service center for tech firms bringing 695 jobs to ABQ - Albuquerque Journal

Customer service center for tech firms bringing 695 jobs to ABQ

TaskUs, a provider of outsourced customer support and other services for companies like MailChimp and Tinder, announced Wednesday it will open an office in downtown Albuquerque and hire 695 employees over five years.

The company is headquartered in Santa Monica, Calif., and currently has offices in California, Texas, Mexico and the Philippines. Its Albuquerque outpost will be located in First Plaza at 200 Third St. NW, a building the company will spend $9 million improving, according to information provided by officials.

Last month, a city commission approved an incentive package for TaskUs comprising $2 million from the state’s Local Economic Development Act fund, $1 million from the city’s closing fund and an industrial revenue bond package that functions as a property tax break. The deal is expected to come before City Council in September.

TaskUs CEO Bryce Maddock told the Journal he is confident city officials will approve the incentives and is excited to break ground on the project in October. He said the office will include an arcade room and a nap and meditation space.

“We like creative offices that mirror our Silicon Valley customers,” Maddock said at a press conference announcing the jobs.

Economic development officials said New Mexico beat out Utah, Nevada and Texas for the project. Maddock remarked at the conference that Albuquerque was chosen because of its low cost of living, the availability of direct flights out of the Albuquerque International Sunport, and pool of college students from the University of New Mexico and Central New Mexico Community College, among other attributes.

Gov. Susana Martinez called the project proof that New Mexico “is not just a fly-over state now; (companies) are actually looking at us as a place for business.”

Albuquerque Mayor Tim Keller said that between TaskUs and recent job announcements from health care company CareNet and technology startup Lavu, about 1,000 new jobs are coming to downtown Albuquerque.

Maddock said TaskUs will begin hiring management for the Albuquerque office at the end of the year, and other employees at the beginning of 2019. He did not have a salary range for the jobs, but said most of positions will be in either customer service or “content security”– more specifically, ensuring user-submitted content and advertising complies with a website’s terms of service.

Annemarie Ciepiela Henton, Albuquerque Economic Development’s vice president of business development and marketing, said in an email that TaskUs visited Albuquerque multiple times over the past year and interviewed 18 Albuquerque-based employers before making their decision.


Albuquerque Journal and its reporters are committed to telling the stories of our community.

• Do you have a question you want someone to try to answer for you? Do you have a bright spot you want to share?
   We want to hear from you. Please email yourstory@abqjournal.com

Nativo Sponsored Content

taboola desktop

MORE ARTICLES LIKE THIS

1
Lobo/Aggie basketball rivalry returns after 2 years
ABQnews Seeker
After two years, the Lobo/Aggie men's ... After two years, the Lobo/Aggie men's basketball rivalry is back Tuesday night in Las Cruces.
2
Sunport has second-busiest stretch in 20 months
ABQnews Seeker
65,000 holiday travelers reported over 5-day ... 65,000 holiday travelers reported over 5-day period
3
New trial begins for Rio Arriba sheriff
ABQnews Seeker
James Lujan is charged with helping ... James Lujan is charged with helping a friend avoid arrest in 2017
4
Elk poached at Bandelier National Monument
ABQnews Seeker
Park rangers are seeking the public's ... Park rangers are seeking the public's help in finding those responsible for that killing, as well as the death of a mule deer
5
NMSU has nutty idea for citations
ABQnews Seeker
Donations of peanut butter will be ... Donations of peanut butter will be accepted in lieu of some parking fines
6
Cloud seeding company retracts application
ABQnews Seeker
Proposed project drew opposition from locals, ... Proposed project drew opposition from locals, organizations over 'potential for environmental damage'
7
UNM women to show what they've learned
ABQnews Seeker
Mike Bradbury is willing to count ... Mike Bradbury is willing to count his team's latest Texas road trip as a learning experience on one condition: His team had to actually ...
8
Pre-winter warmup brings highs 10-20 degrees above average
ABQnews Seeker
Rain chances for state expected to ... Rain chances for state expected to be slim until early next week
9
Five killed in June balloon crash died of blunt ...
ABQnews Seeker
A toxicology report on late pilot ... A toxicology report on late pilot Nick Meleski found he had marijuana and cocaine in his sy