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Councilors approve TaskUs incentive package

Copyright © 2018 Albuquerque Journal

Albuquerque city councilors on Monday unanimously approved an economic development incentive package to a Santa Monica, Calif.-based outsourced customer support company that will add nearly 700 jobs to the city’s economy.

The incentive package for TaskUs includes $2 million from the state’s Local Economic Development Act fund, $1 million from the city’s closing fund and an industrial revenue bond package that functions as a property tax break.

The company plans to lease about 50,500 square feet of office space located in the First Plaza Building at Third and Tijeras NW, and invest $9 million in the new Downtown location.

Jon Wouters, the company’s vice president of expansion and growth, said company officials have seen a lot of enthusiasm from people in Albuquerque during their initial visits here.

“It’s a lot of jobs,” Wouters said. “We’re excited about it because we’ve grown so fast and massively over the last 10 years. We’re excited to grow to other areas of the U.S., and that’s why I’m excited about Albuquerque.”

The office will feature a market, lounge and recreation areas and a subsidized gym for employees. The company plans to open in the first quarter of 2019.

The agreement commits TaskUs, which boasts employing more than 10,000 people in offices in Austin, Dallas, San Antonio, Texas, and San Francisco, as well as internationally in Mexico and the Philippines, to hire at least 695 full-time employees by Dec. 31, 2021, on the schedule of 448 employees by Dec. 31, 2019, and 614 employees by Dec. 31, 2020, at an average salary of about $31,000 including incentives plus benefits, and maintain at least 626 full-time employees through Dec. 31, 2028.

Clawbacks include a repayment of 10 percent per year of the state and city contribution for the first five years of operations and a penalty of 10 percent of the city contribution if employment levels are not maintained during years six through 10.

The company’s payroll is expected to reach $28 million annually.

Tier 1 customer service specialists make $26,000 to $34,000 annually, plus incentive pay and benefits. More than 220 of the positions will pay between $34,000 to $40,000 plus bonuses and benefits.

The company was founded in 2008 by business partners Bryce Maddock and Jaspar Weir. Initially started as a virtual personal assistance company, TaskUs soon transformed into an international organization in cloud-based digital operations support and management space focused on providing back-office and technical customer service support for technology startup companies.

The company started its first international office in Manila, Philippines, in 2009. Since that time, the company established its first domestic center in San Antonio, Texas.