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City receives award for 311 Alexa service

ALBUQUERQUE, N.M. — The city of Albuquerque recently earned the National 2018 Government Experience Innovation Award from the Center for Digital Government for making 311 service requests available through Amazon Alexa.

The city of Albuquerque recently earned the National 2018 Government Experience Innovation Award from the Center for Digital Government for making 311 service requests available through Amazon Alexa.

The Albuquerque 311 Alexa smart speaker service allows users to ask questions about city-owned facilities, like golf courses and community centers, and report issues or request services, like a large item pickup.

“This award recognizes Albuquerque’s position as a leader in technology that makes it easier for our residents to engage with their local government,” Digital Engagement Specialist Matthew Maez said in a statement. “Our goal is to deliver high-quality services that make Albuquerque safe, inclusive and innovative. We are humbled to be recognized for our work on this developing field.”

This award follows recognition in 2017 when Albuquerque ranked second as a large city for a Digital Cities Award.

50-MILE LOOP NEARS COMPLETION: Phase 4 of the city of Albuquerque’s 50-Mile Multi-use Trail and Bikeway Project is complete.

This section of the loop starts at Coors and Eagle Ranch and goes to the Paseo del Norte frontage road.

Improvements include a multi-use trail, shared bicycle lane, Americans with Disabilities Act improvements, signage and striping.

The project, which connects the existing Piedras Marcadas Park Trail to the Paseo del Norte Trail, is funded by federal dollars and a local match.

“This new multi-use trail and bikeway system makes our city even more accessible for recreational activities for folks living on the West Side,” Mayor Tim Keller said in a statement. “Working together with our partners to get this project going shows how we can come together as ‘One Albuquerque’ to improve quality of life for all Burqueños.”

Planning for the project began in 2013 when city officials worked with community leaders, citizen groups and local engineering firm Wilson & Co. to develop the 50-Mile Activity Loop Plan.

The loop is nearing completion, and two additional projects are scheduled for 2019: Central/Unser and the Tower Road project.

For more information and a map, visit the 50-Mile Activity Loop website at www.cabq.gov/50-mile-activity-loop.

Steve Knight: sknight@abqjournal.com

 

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