ALBUQUERQUE, N.M. — Verizon Wireless will lay off 257 employees in May from its West Side call center, which the company is shutting down.
Verizon announced last February that it would close its Albuquerque operation, located since 2006 at a 197,000-square-foot facility at Central Avenue and Coors Boulevard. It’s one of seven call centers nationwide that Verizon planned to eliminate as pat of a broader transition to a “home-based agent” model where employees work from home.
The company filed a Worker Adjustment and Retraining Notification, or WARN notice, with the state on March 29 about the planned layoffs, scheduled for May 17, said Verizon spokesperson Jeannine Brew.
“There’s nothing new here,” Brew said in an email to the Journal. “This is the final step in the call center transition Verizon previously announced. It is a legal requirement to issue WARN notices 60 days prior to employees leaving payroll.”
The affected employees were offered the option to become a home-based agent, seek another job within Verizon, or accept a severance package, Brew said.