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Volt to close Las Cruces call center

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ALBUQUERQUE, N.M. — Volt Management Corp. plans to close its Las Cruces call center and lay off 50 employees before June 7, according to a notice filed with the state.

The organization is a subsidiary of staffing and information technology company Volt Information Sciences, which is based in New York and California. Volt’s Las Cruces office is located at 506 S. Main St.

Calls left with both Volt Management and Volt Information were not returned.

The Las Cruces facility opened in 2007 as a call center for Apple customer support, according to local reports at the time.

A Volt employee told the Journal that Apple had terminated its contract with the call center in Las Cruces. Apple has not yet responded to a request for comment.

Addo Investor Relations, which provides investor relations services for Volt Information, declined to comment.

Volt’s Senior Vice President of Human Resources Kendra Bellman notified the New Mexico Department of Workforce Solutions of the closure in a letter dated April 7.

“This will be a permanent closing . . . it will affect a total number of 50 employees at the call center, not including temporary employees,” wrote Bellman.

The 50 employees include 13 analysts, 29 team managers, one site leader, one technical support employee and six trainers.

Volt submitted a Worker Adjustment and Retraining Notification (WARN) to Workforce Solutions on April 17. A few days earlier, the company made a similar notification in Texas, according to the San Antonio Express-News. There, Volt said it is closing its call center on San Antonio’s South Side, and will lay off 42 employees by June 7.


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