NEW YORK – The cybercriminal who steals information or money from a small business is probably a master of deception and manipulation as well as a techno-expert.
When Nancy Butler got a call from someone claiming to be from her information technology service two years ago, she assumed it was a routine checkup by a legitimate staffer. So, as she had done many times during such calls, Butler asked the caller to confirm her account number and other information so “I could be sure they were who they said they were.”
“After everything was confirmed I let them into the computer only to find that they immediately locked me out of my computer, accessed and stole from a bank account, credit card and several online accounts,” says Butler, a business coach and motivational speaker based in Waterford, Connecticut. The thieves also demanded payment before they’d let her back into her computer – she didn’t pay, and she found an information technology company that could unlock it.