PNM is receiving reports from business and residential customers that scammers pretending to be with PNM are claiming customers are behind on their bill and their electricity will be disconnected unless they pay within a small window of time with a pre-paid gift card.
PNM receives spikes in scam reports during the holidays when more people are at home and are dependent on electricity while hosting guests and cooking Thanksgiving meals. Scam reports show that customers went against their better judgement, reacted out of fear and overlooked the red flags, explaining they were afraid to be without power over the holidays.
More than 1,800 scam reports have been reported to PNM this year, with 150 reports so far this month. Scammers usually demand $200-$500 for residential customers and more than $1,000 for commercial customers.
The tactic usually includes adding a false PNM caller ID name on their phone number to get customers to answer or leaving false call-back numbers. Then when customers return the call, they hear similar on-hold music or pre-recorded messages as PNM uses, duping customers in thinking it is legitimate.