Fake ABQ-based web site prompts timely advice - Albuquerque Journal

Fake ABQ-based web site prompts timely advice

scammed logoMelissa Jacuk is out $58, and her son’s birthday has passed – without the refurbished iPad she had promised him.

Jacuk, of Springfield, Pa., was among the dozen people from across the country who were left holding the bag after placing orders with Oscoop.club, an Albuquerque online store, according to the Better Business Bureau.

The BBB’s regional office, based in Albuquerque, said it conducted an investigation after receiving 12 complaints from people who ordered from the site but never received their purchases.

Most said they had bought iPads and claimed the items were purposely sent to the wrong address and then returned to the company, the BBB said in a news release.

The BBB said it was unable to contact Oscoop.club and that letters sent to its address near Lomas and San Mateo were returned by the U.S. Postal Service. An investigation showed there was no such business at the address, the BBB said. The website has been taken down.

Jacuk said in a phone interview that she found the site by doing a Google search for used or refurbished iPads. She used a debit card to order the item, and received a tracking number.

She said the number appeared to be a valid United Parcel Service tracking number, and Jacuk was able to watch her son’s birthday gift travel first to Hawaii, then to Albuquerque. Sometimes when she checked, the package appeared to be back in Hawaii, she said.

Another customer told the BBB in a written complaint, “I ordered a product I never received. They provided a USPS tracking number that showed it went all around the USA.”

She said she never got the iPad, and she was never able to reach the company, despite sending it more than 30 emails. When she tried to submit a form to the company’s customer service page, she got an error message in response.

Jacuk said she does a lot of online ordering, and “this has never happened before.”

“You don’t think of these things until they happen to you,” she said. “It feels very violating, and it’s scary because it could have been a lot more money.”

Jacuk said she had to cancel her debit card and her bank account number and redirect her direct deposit and other payments.

“It’s taken me three to four months to fix the issue,” she said. “It was a nightmare.”

Jacuk says she wished she had tried contacting customer service on the Oscoop website before ordering anything. The responding error message would have been a tipoff, she said.

With the holiday shopping season around the corner, the BBB and the Federal Trade Commission offer this advice when it comes to online ordering:

• Use only reputable sites.

• Look for indicators that the website is safe by ensuring the address bar has a lock icon in the upper left-hand corner. That’s a sign that the website is encrypted and secure, although there are no guarantees.

• Always read the return and shipping policies before making the purchase. If the site doesn’t include that information, “then it’s probably not a good idea to make the purchase,” the BBB says.

• Pay by credit card. That way, the transaction is protected by the Fair Credit Billing Act, which allows you to dispute charges under certain circumstances and temporarily block payment while the creditor investigates. (Another benefit to credit cards: if someone uses yours without your permission, your liability is generally limited to the first $50 in charges.)

Contact Ellen Marks at emarks@abqjournal.com or 505-823-3842 if you are aware of what sounds like a scam. To report a scam to law enforcement, contact the New Mexico Consumer Protection Division toll-free at 844-255-9210.


Albuquerque Journal and its reporters are committed to telling the stories of our community.

• Do you have a question you want someone to try to answer for you? Do you have a bright spot you want to share?
   We want to hear from you. Please email yourstory@abqjournal.com

Nativo Sponsored Content

taboola desktop


J. Crew bids adieu to Albuquerque
ABQnews Seeker
J. Crew first opened its doors ... J. Crew first opened its doors for New Mexicans in 2012, according to earlier reporting, and specialized in men's and women's fashion.
NM tech firms awarded state matching grants
ABQnews Seeker
The NM SBIR grants are designed ... The NM SBIR grants are designed to support local science and technology companies in achieving their commercialization goals, according to a news release from ...
New ABQ lifestyle shop aims to offer Old Town ...
ABQnews Seeker
Retailer focuses on providing customers with ... Retailer focuses on providing customers with items ranging from small-batch printed cards to jewelry to beauty products made with New Mexican ingredients
NM car wash company acquired by national chain
ABQnews Seeker
Champion Xpress Carwash, a national car ... Champion Xpress Carwash, a national car washing chain, has acquired locally owned company Rain Tunnel Car Spa.
‘Long COVID’ spurring legal questions for employers
ABQnews Seeker
Part of the unfolding tragedy of ... Part of the unfolding tragedy of long COVID is that it could render a previously qualified person unqualified.
Borderplex statistics show major economic activity
ABQnews Seeker
Statistics by the Dallas Fed and ... Statistics by the Dallas Fed and CBP indicate what a major center of activity for trade, production and commerce the Borderplex region has become.
When deciding to change jobs, consider the long game
Dear J.T. & Dale: I just ... Dear J.T. & Dale: I just accepted a new position and started two weeks ago. Today I got word that the job that I ...
$80M cancer center planned for Santa Fe
ABQnews Seeker
SANTA FE — A 72,000 square-foot, ... SANTA FE — A 72,000 square-foot, $80 million Regional Cancer Center will be built on the Christus St. Vincent Regional Medical Center campus here, ...
Meow Wolf names new CEO
ABQnews Seeker
Meow Wolf has a new leader. ... Meow Wolf has a new leader. The Santa Fe-based arts collective announced that Jose Tolosa will become the new CEO. Tolosa worked with ViacomCBS ...
ABQ businessman tapped to head city department
ABQnews Seeker
Startup founder will lead Economic Development ... Startup founder will lead Economic Development Department