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Virginia company bringing hundreds of jobs to ABQ

COURTESY faneuil
This image is part of the homepage of Faneuil Inc. which is taking over the former Sitel site in Albuquerque and planning to hire hundreds of new employees in the coming month.

ALBUQUERQUE, N.M. — A Virginia-based company says it is planning to bring 700 new jobs to Albuquerque.

Faneuil Inc., which provides business services ranging from customer care to technical support, is establishing a customer service center 4420 The 25 Way NE, the former home of Sitel Group.

The company intends to have the center up and running by January, and plans to hire 500 New Mexico employees in the next six months, according to Jennifer Esquivel, spokeswoman for the city’s economic development department. Esquivel said the company eventually plans to grow to 700 employees in Albuquerque, with an average salary between $30,000 and $35,000 annually.

“From our perspective, it provides a base set of jobs for Albuquerque,” she said.

Tim Nitti, president and CEO of the New Mexico Partnership, which provides assistance for companies looking to locate in New Mexico, said Faneuil reached out in mid-Spring to inquire about a site in Albuquerque.

Nitti said Faneuil, which currently employs more than 5,500 people across the country, chose Albuquerque over sites in several other states because of the city’s comparatively large labor supply, which will allow the company to grow quickly once it gets up and running.

“You don’t do that in a place where you aren’t confident in the labor supply,” Nitti said.

A representative from Faneuil was not available for comment.

The state economic development department pledged $400,000 in funding through the Local Economic Development Act, with the city of Albuquerque chipping in an additional $100,000. Bruce Krasnow, spokesman for the state Economic Development Department, added that the company has applied for grants through the state Job Training Incentive Program.

Krasnow acknowledged that Gov. Michelle Lujan Grisham has emphasized moving away from attracting low-paying jobs using state incentives, instead identifying nine key industry sectors that will help the state’s economy grow. In this case, he said the large number of employees that will come onboard because of the project made it a good fit for incentives.

“Clearly this is a big project, an important project for the city of Albuquerque,” Krasnow said. “It’s a high-quality company that’s promising hundreds of employees.”

Nitti added that the company has a proven track record of providing quality job training for employes, and establishing a long-term presence in the cities they work with. He said the company has committed to stay in Albuquerque for 10 years.

“That’s been their track record in other cities,” Nitti said.


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