Copyright © 2020 Albuquerque Journal
The New Mexico Department of Workforce Solutions has introduced a few changes designed to make it easier to apply for benefits amid an unprecedented spike in new claims.
The state workforce agency announced Tuesday it is extending hours at its Unemployment Insurance Operations Center. Beginning on Wednesday, the call center will be open from 7 a.m. to 7 p.m. for the rest of the week. Department Secretary Bill McCamley told the Journal the state agency is working to extend its hours beyond this week and weekend as well.
Additionally, the agency will waive the “waiting week” for claimants who have applied for benefits since March 15. McCamley said this means claimants will receive an extra week of benefit payments and new applicants will receive their benefits faster.
Additionally, the department introduced an auto-adjudication program, which McCamley said will clear up certain pending issues on applications, allowing certain people to receive benefits faster.