ALBUQUERQUE, N.M. — Two months ago, the banking experience looked much different than it does now.
Lobbies were open to customers, lenders held one-on-one-meetings with borrowers, and face-to-face interaction was common.
That is all a thing of the past, at least for the time being, as coronavirus-related restrictions have forced banks to quickly retool the way business is done by switching over to an almost entirely electronic system.
Electronic banking is nothing new, as many lenders had already integrated comprehensive online services. But New Mexico industry leaders said the pandemic forced some customers to finally learn to use the available tools.
“I think what we’re seeing is because of the crisis people are using the technology that has been in place that perhaps they didn’t want to use before,” said Joe Christian, president and CEO of Nusenda Credit Union.
Christian said he does not believe traditional banking will go away once restrictions lift – instead, he believes clients will be comfortable with a wider variety of tools to get in contact with their bank.