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Glitch sends erroneous test notifications

In this file photo, drivers wait in line at a COVID-19 testing center operated by Presbyterian Healthcare in Albuquerque. (Jim Thompson/Albuquerque Journal)

SANTA FE — Thousands of New Mexicans received erroneous notifications this week saying they had tested negative for the coronavirus.

The state Department of Health announced Tuesday that a technical glitch had caused the state to send out new notifications to people who had previously tested negative for the virus.

They got a message saying they had tested negative, even if they hadn’t been tested recently or were awaiting results from a new test.

State spokeswoman Marisa Maez said about 30,000 texts and emails went out.

“It was a technical hiccup,” she said. “Our software provider was updating the provider portal on our COVID website last night and as a result there was technological glitch that sent some erroneous notifications to people who had previously tested negative.”

The Department of Health was sending out new notifications, Maez said, informing people of the error and apologizing.

State officials said the problem affected only people who had previously tested negative and has no effect on the daily cases reported separately to the public.


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