Dwayne Herrera, executive vice president of the credit union, said Thursday that members began getting the fraudulent auto-dialer calls last week. They were told their credit card has been canceled and instructed to provide their number to activate it.
After being contacted by nearly a dozen members — including two who provided the information — the credit union alerted other members to the scam through email, social media and its website.
“We don’t reach out to members in that manner,” Herrera told the Journal. “We would never be asking for that kind of information.”
When a card is compromised, he said, the credit union shuts down the card, sends out a letter and issues a new card with a brand-new number.
If they receive such a call, members are urged to contact the call center at 505-983-7328 or 1-800-983-7328.
The credit union, which has roughly 35,000 members, is based in Santa Fe and has branch offices in Albuquerque, Belen, Las Vegas, Los Lunas and Rio Rancho.