PNM customers with unpaid bills may face shutoffs – Albuquerque Journal

PNM customers with unpaid bills may face shutoffs

The Public Service Company of New Mexico is urging thousands of customers to contact them before they lose power when a pandemic moratorium on electricity payments ends.

PNM said Thursday more than 47,000 households have past-due bills that could lead to power shutoffs as soon as mid-August.

“Disconnecting customers due to non-payment is not something PNM wants to do,” PNM Collection Manager Eric Morgan said in a news release. “As soon as August 12, we are looking at possibly disconnecting 500-600 customers statewide per business day, which is why it’s crucial customers contact us immediately.”

Officials with the electricity provider say there are millions of dollars in financial assistance available but customers must contact them. PNM says for help paying your past-due bill, apply at PNM.com/help or call 855-364-2950 from 7:30 a.m. to 6 p.m. Monday through Friday.

The New Mexico Public Regulation Commission recently voted to temporarily avoid disconnecting power over unpaid bills because of COVID-19. Shutting off power could start Aug. 12.

PNM estimates it is owed more than $21 million in past-due electricity bills. Customers are expected to eventually pay for the energy consumed.


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