Taxpayers face overloaded IRS as filing season opens - Albuquerque Journal

Taxpayers face overloaded IRS as filing season opens

The Internal Revenue Service (IRS) building in Washington. (Susan Walsh/Associated Press)

WASHINGTON – Count 30-year-old Ethan Miller among that subset of Americans who are actually eager to file their taxes once income tax filing season opens Monday.

The financial planner who lives in Silver Spring, Maryland, is looking forward to claiming the new deductions that will come from buying a home. He also wants to get a jump on a tax season that promises to bring lots of extra headaches and delays for filers this year.

“I’m trying to get a head start on my taxes as much as possible,” Miller said, adding that he is not too nervous about forecasts of extra delays because he will file online and will not be waiting for too big a refund.

Plenty of other filers, though, may be in for more heartburn.

An IRS worker shortage, an enormous workload from administering pandemic-related programs and stalled legislation that would have given the agency billions of dollars for more expeditiously processing returns will combine to cause taxpayers pain this filing season.

“The IRS right now has unacceptable backlogs and the customer service that people are receiving is not what the American public deserves,” White House press secretary Jen Psaki acknowledged Friday. “The agency has not been equipped with the resources to adequately serve taxpayers in normal times, let alone during a pandemic.”

She stressed that the problems predate the Biden administration and she urged understanding for beleaguered workers already saddled with huge backlogs. “It’s going to take some work, it’s going to take some time and I think people need to understand that they need funding,” Psaki said.

Agency officials are already warning filers that “in many areas, we are unable to deliver the amount of service and enforcement that our taxpayers and tax system deserves and needs,” as IRS Commissioner Chuck Rettig put it earlier in the month.

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