ALBUQUERQUE, N.M. — Aviation Police Chief Marshall Katz has been honored by Albuquerque Mayor Richard J. Berry for providing assistance above and beyond his normal duties in assisting a cash-strapped foreign traveler.
In August, Katz, who works out of the Albuquerque International Sunport, met a Russian college student at the JetBlue ticket counter, which was not staffed at that particular midafternoon time.
The man explained that a few days prior his bus from Canada had been delayed by three hours at the U.S. border, and he missed his scheduled flight from New York to Albuquerque. Unable to obtain cellphone service, the man could not forewarn JetBlue, a necessary step to get a refund.
On a tight schedule to meet with a language professor at the University of New Mexico, the traveler purchased a full-price ticket on another airline, leaving him pretty much broke.
Katz took down the student’s information, and at the end of his shift he made phone inquiries on behalf of the traveler, which resulted in JetBlue refunding his original ticket purchase.
The visitor’s Albuquerque host subsequently contacted the Mayor’s Office and praised Katz, saying he “showed an unusual degree of both professional courtesy and human understanding.”
Berry said, “It is because of great Albuquerque citizens like Chief Marshall Katz that give people visiting Albuquerque a positive impression of our city and keep them coming back.”