Copyright © 2014 Albuquerque Journal
Comcast announced Monday it will double the size of its workforce in New Mexico to 850 employees with the opening early next year of a national customer service call center in Albuquerque that will cater primarily to Spanish speakers.
Comcast’s current 51,000-square-foot operations facility at 4611 Montbel Place NE in the Renaissance area will be converted to a call center with the capacity for 450 employees. Hiring will begin later this year for the bilingual call center opening in February. Full staffing is expected by June 2015.
The target pay for the full-time call center jobs is $16 an hour, plus benefits that include vacation, health insurance, sick leave, tuition reimbursement and free cable service, said Chris Dunkeson, area vice president at Comcast Cable.
Gov. Susana Martinez was on hand for the jobs announcement along with representatives of the economic development agencies that participated in luring the Comcast call center to Albuquerque.
“Every day matters when people are not working. Every single day matters,” Martinez said, praising Comcast for locating the center here.
“Comcast is a strong economic partner in New Mexico,” Martinez said. “And now they are doubling their presence in New Mexico and creating 450 new and well-paying jobs in Albuquerque.”
Albuquerque was picked based on several selection criteria, including having a substantial bilingual workforce, Dunkeson said. Other criteria were little to no incidences of natural disasters and its location in a time zone farther west from Comcast’s sole existing call center in Miami.
Comcast entered the metro in 1998 when the Philadelphia-based video, Internet and phone provider took over Jones Intercable. The call center building on Montbel Place will have a cafeteria and fitness center for employees.
Comcast is in the process of selecting another building in the Renaissance area to house its operations division.
Comcast spent more than $31 million for employee compensation, both wages and benefits, and $1.6 million on donations to community organizations and nonprofits in New Mexico in 2013, according to a news release on the call center.
Those interested in job opportunities with Comcast are encouraged to review job profiles at jobs.comcast.com/, where they can also apply for positions.