ALBUQUERQUE, N.M. — At least 1,600 students took to their computers in the early Monday morning hours in attempt to register for their next semester’s classes. But LoboWeb, the online system for self-service administrative tasks including registration, couldn’t handle the traffic.
That’s a nuisance, students say, they often encounter when trying to register for new classes.
Duane Arruti, an Information Technologies administrator at UNM, confirmed the website crashed from midnight Sunday to roughly 1:30 a.m. Monday. He apologized for the crash and any impact it may have had on the students.
“The system did not perform,” Arruti said. “Registration is obviously one of the most time critical processes for students. We take that event very seriously. We work very hard to make sure the system is up and operational.”
Registration for graduate students, including law and medical students, and summer classes opened midnight Sunday. Arruti said staff worked to get the website operational while fielding calls from students and parents concerned about their ability to register. The system held up during the second round of registration, which remains ongoing.
Beatrice Ottomanelli was one of those students struggling to register for her summer classes during the web troubles. She said she received three error messages while attempting to register. Other times, pages wouldn’t load. She didn’t finishing registering for classes until 1:30 a.m. She said she has had trouble registering for classes in her previous semesters as well.
“I understand that UNM has thousands of students who need to register but with all the money we pay in tuition and fees, I would think that they could portion out some of it to help the registration process go a little smoother,” she wrote in an email.
Many others also took to social media to express their frustration with the registration process:
UNM really should look into changing their registration system. This is not efficient at all.
— Kirsten (@KirstenMatier) April 18, 2016
Gonna be up all night trying to register for summer classes bc the UNM website is down ?
— Lindsay :) (@lindsaymarrie_) April 18, 2016
Yeah UNM isn't loading at all now that I wanna register
— Nicolas (@NLopezNM) April 18, 2016
Arruti said the IT department has had issues keeping the website operational during registration in the past, and he said staff has increased the numbers of web servers dedicated to the website in response. Arruti also said the department uses software that simulates heavy web traffic to test its systems in an effort to better prepare for registration.
Registration has opened for graduate students and some underclassmen, and the remaining registration windows for underclassmen for the fall semester will open throughout the month. Students with more credit hours get to register sooner compared to their counterparts with fewer hours.
By May 2, registration will be open to all students, including new and transfer students.