BBB serving New Mexico & Southwest Colorado was founded in 1941. For more than 100 years, Better Business Bureau has been helping people find businesses, brand and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Profiles on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.
With the summer door-knocking season underway, Better Business Bureau Serving New Mexico and Southwest Colorado is warning consumers about deceptive sales tactics. BBB urges consumers to stay alert for unreliable solicitors and to have a plan in place when it comes to door-to-door salespeople.
Though many door-to-door salespeople operate honestly and represent reputable businesses, there are others who are only looking to make a sale and move on as quickly as possible – often leaving customers wondering if they’ll receive the product or service they’ve paid for or if they’ve just been scammed. It’s important to inquire about licensing and research the business before signing any contracts.
BBB offers the following tips on door-to-door solicitations this summer:
- Ask for identification. A reputable seller will provide you with all of the information you request, including a photo ID and a business card.
- Verify the individual and the business. If you’re interested in doing business with the solicitor, get everything in writing. Tell the solicitor you will look into it and get back to them. Research the business and contact them directly to verify the salesperson is an employee. Be sure to research the business at bbb.org.
- Read the contract. Make sure you understand all of the terms and conditions before signing a contract. Watch out for high-pressure sales tactics and be aware that anything you sign could be viewed as a contract.
- Know your rights. The Federal Trade Commission’s Three-Day Cooling-Off Rule: https://www.consumer.ftc.gov/articles/0176-buyers-remorse-when-ftcs-cooling-rule-may-help gives the customer three days to cancel purchases over $25 that is made in their home or at a location that is not the seller’s permanent place of business. Along with a receipt, salespeople should also include a completed cancellation form that customers can send to the business to cancel the agreement. By law, the business must give customers a refund within 10 days of receiving the cancellation notice.
- Steer clear of scams. A classic tactic of less-than-reputable solicitors is to tell consumers they have extra product leftover from a job down the street and will perform the work for a minimal cost. Professional contractors typically know how much product is needed for a job and rarely have material leftover.
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.