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ABQ in running for Hulu call center

ALBUQUERQUE, N.M. — Albuquerque is in the running for a new service center expected to be opened by Hulu, theĀ  subscription TV streaming service.

According to a recent report by Reuters news service, Texas is also under consideration for the 24-hour customer center, which the company is planning to open by the fall in advance of its live streaming service.

The center could have 500 employees by 2018.

Albuquerque Mayor Richard J. Berry confirmed the city was in the running but released no details on potential incentives being offered or timeframe on the decision.

“It’s good to be a finalist; we’d love to see them come here,” Berry told the Journal. “We’ve got a workforce here that is exceptional. And people that have brought these kinds of services to Albuquerque in the past have told me they love our workforce.

“We think they can succeed here.”

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Gary Tonjes, president of the nonprofit Albuquerque Economic Development organization, on Thursday identified San Antonio, Texas, as Albuquerque’s competition for the facility.

The center would double Hulu’s investment in customer service over the next year so it can deal with any glitches, Reuters said in its March 1 report.

City of Albuquerque Economic Development Director Gary Oppedahl said he could not publicly discuss what incentives the city might offer Hulu to land the project. But, he noted, “our incentives are always part of the discussions and why we are even in consideration for these types of major projects.”

Most customer service workers employed by the company currently work remotely. The company will begin having staff available by phone around-the-clock starting Sunday . Hours now are 6 a.m. to 11 p.m.

Hulu is owned by Walt Disney Co, Comcast Corp, 21st Century Fox, and Time Warner Inc.

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